General terms and conditions
General terms and conditions applicable to distance contracts concluded through www.yirco.me and returns policy (hereinafter referred to as “GTC”)
1.0 For the purposes of this GTC:
1.1 “Seller” is ABERAMAX s.r.o., established at Komárnická 5865/28, 82103 Bratislava-Ružinov, ID 51634295, Trade Register No. 110-266090 Bratislava District Office, TIN 2120729358, e-mail address email@example.com, phone number +421 911 606 699;
1.2 “Buyer” is any consumer or natural person who, in concluding and fulfilling a purchase agreement, acts in the course of his or her trade or of another commercial activity, employment or occupation (“self-employed”), or any legal entity interested in ordering a Product from the website, or are ordering a Product from the website and have therefore entered into a purchase agreement with the Seller. For purposes of Point 24 hereof, the Buyer is exclusively a natural person;
1.3. “Consumer” is any natural person who, in concluding and fulfilling a purchase agreement, does not act in the course of his or her trade or of another commercial activity, employment or occupation. For avoidance of doubt, wherever the word “Consumer” is used in any provision hereof, the provision shall not apply to Buyers which are not consumers, unless the specific provision states otherwise;
1.4 “Website” is the website yirco.me operated by the Seller;
1.5 “Order” is an order form, properly and fully completed and sent by the Buyer via the Website, expressing the will to order a Product therefrom and to enter into a Purchase Agreement with the Seller. Orders especially include, at the least, the following data about the Buyer:
1.5.1 If the Buyer is a Consumer: full name and address;
1.5.2 If the Buyer is self-employed: full name; address; trade name; place of business and organization ID, TIN and, if applicable, VAT ID;
1.5.3 If the Buyer is a legal entity: trade name, registered office and organization ID, TIN and, if applicable, VAT ID; and
1.5.4 In all cases: the Buyer’s delivery address, telephone number and e-mail address;
1.6 “Product” means movables the Seller offers for sale on the Website;
1.7 “Purchase Agreement” means a contract, in the meaning of Section 588 et seq. of the Civil Code (if the Buyer is a Consumer) or of Section 409 et seq. of the Commercial Code (if the Buyer is self-employed or a legal entity) concluded between the Seller and the Buyer to place an Order via the Website, thereby implying, in particular, the Seller’s obligation to supply the Buyer with the ordered Product and to forward it to him or her at the place of supply and the Buyer’s obligation to take over the Product and pay the Purchase Price therefor;
1.8 “Purchase Price” is the price of a Product published on the Website which the Seller offers to sell and the Buyer wishes to buy. The Purchase Price of the Product is shown inclusive of value added tax and all other taxes, and is identical to the unit price, while the place of supply is the place indicated for delivery of the Product specified in the Order, whereas the place of supply may only be in the territory of the European Union;
1.9 “Durable Medium” means a device which allows the Buyer and the Seller to store information addressed to him or her in a manner allowing its future use for the time corresponding to the purpose of the information and which allows the unchanged reproduction of the information stored, especially paper, e-mail, USB stick, CD, DVD, memory card and computer hard drive;
1.10 “Three-dimensional Data Model” or “3D Data Model” is a set of digital data and instructions which enables a model to be displayed and reproduced from various materials with the aid of automated production machines;
1.11 “Three-dimensional Printing” or “3D Printing” is an additive process of superimposed and joining the layers of a material to form an actual three-dimension object;
1.12 “Three-dimensional Printer” or “3D Printer” is a device which uses 3D Printing to create an actual 3D object from the entered 3D Data Model;
1.13 “Seller’s Address, where the Buyer may return a Product, lodge a complaint or seek other redress” refers to the address in 1.1 hereof, where the address therein is indicated for contacts between the Seller and the Consumer;
1.14 “Delivery Costs” are the cost of transporting, shipping and forwarding a Product, postage and other costs and fees, where the Seller is not allowed to present any data, characteristics or conditions of postal, transport and forwarding services contrary to the information contained in publicly accessible postal, commercial and other conditions for the provision of such services, or not expressly stated in a written agreement between the postal undertaking, the shipper or forwarder shipping or forwarding the Product and the Seller.
1.15 “Payment Gateway” means the software of the payment service provider to be used by the Buyer to pay the Purchase Price.
2.0 The subject-matter of the GTC is the reciprocal rights and obligations of the Buyer and Seller when they enter through the Website into a distance Purchase Agreement in the meaning of the Civil Code (if the Buyer is a Consumer) or of the Commercial Code (if the Buyer is self-employed or a legal entity), and of Act 102/2014 Coll. on the protection of consumers in the sale of goods or provision of services under remote contracts or contracts executed outside the business premises of the seller and on amendment of certain laws, as amended.
3.0 The Buyer may select a Product divided into different categories in the part of the Website indicated as “SHOP”. Clicking on the Product opens a preview thereof and the Buyer may opt to become familiar therewith in a clear, understandable and legible manner through the following:
3.1 A description of the Product’s main characteristics;
3.2 The Purchase Price for the Product;
3.3 Delivery Costs or, should those costs and fees be beforehand undeterminable, then the total price may include such costs;
3.4. Information about any restrictions in the delivery of the Product;
3.5 information about payment methods to be utilized for paying the Purchase Price;
3.6 information about the existence and details of the warranty to be provided by the manufacturer or the Seller under the strictest principles, as set out in general regulations, should the manufacturer or Seller so warrant; and
3.7 information about the existence and terms of assistance and services to consumers once the Product has been sold, should such assistance be provided.
4.0 Pressing “ADD TO CART” lets the Buyer add the Product to the shopping cart displayed on the Website. Clicking on the pictogram of the shopping cart thereon provides the Buyer with a view of the Product(s) he or she has selected, along with a brief description, the quantity to be purchased and the Purchase Price. The Product(s) listed in the shopping cart can be ordered by the Buyer when he or she clicks “ORDER”, whereby the order form appears on the Website. Having properly completed the order form, the Buyer is supposed to check the contents of the completed Order, while having the opportunity either to make changes or correct any erroneously completed data before placing the Order.
After checking the completed Order, the Buyer places the order by clicking “ORDER WITH OBLIGATION TO PAY”, thereby completing the Order and ordering the Product.
A contract to be executed in Slovak is concluded at the moment when the Order, confirmed by virtue of 5.1 hereof, has been stored by the Seller and simultaneously when the contents thereof, including the attachments provided in 5.2 hereof, have been electronically sent to the Buyer at the Buyer’s e-mail address referred to in 5.1.
Immediately prior to sending the Order:
4.1 The Seller will clearly, understandably and legibly communicate once more to the Buyer information about the main characteristics of the Product; total Purchase Price and Delivery Costs, information about the existence and details of the warranty to be provided by the manufacturer or the Seller under the strictest principles, as set out in general regulations, should the manufacturer or the Seller so warrant, and information about the payment methods that can be utilized to pay the Purchase Price;
4.2 The Buyer will confirm (by ticking the checkbox) his or her familiarity with the facts mentioned in 4.1 hereof and herewith, agreement with the Purchase Price of the ordered Product and the Delivery Costs, and certify his or her awareness of the obligation to pay the Purchase Price and Delivery Costs, pursuant to the Order.
5.0 The Seller shall, upon the Buyer having placed the Order, forthwith send to the Buyer’s e-mail address:
5.1 Confirmation of the Order and of the concluded distance Purchase Agreement including clear, understandable and legible information about the main characteristics of the Product, the Purchase Price, the Delivery Costs, the method of paying the Purchase Price selected by the Buyer (cash on delivery, bank transfer, Payment Gateway) and the Seller’s internal number prior to the Order and Purchase Agreement.
5.2 The GTC as an attachment, through which the Seller provides the following:
- information about the Seller’s trade name and either registered office or place of business;
- Data important for contacting the Seller and the “Seller’s Address, where the Buyer may return a Product, lodge a complaint or seek other redress;
- Payment terms, delivery terms and the time until which the Seller is committed to supply the Product, information about the procedures for returning products, lodging complaints and seeking other redress;
- information about the right of a Consumer to terminate the Purchase Agreement along with the conditions, period and procedure for exercising the right to terminate the Purchase Contract. The Seller will thereby provide the Customer simultaneously with a form for cancelling the Purchase Agreement, attached hereto as Annex 1;
- Information about the Buyer covering the costs of returning the Product to the Seller, should the Buyer elect to terminate the Purchase Agreement, and also the costs of returning a Product whose nature precludes its return through the post;
- Instructions about the Seller’s responsibility regarding defects in goods or services and about how to make a complaint under general regulations;
- Information about the possibilities and conditions for resolving a dispute through the alternative dispute resolution (ADR) system.
6.0 The Buyer can opt to pay the Purchase Price for a Product:
6.1 Using a payment card, online banking or Payment Gateway
6.1.1 The Buyer has the option of selecting his or her preferred Payment Gateway from a payment service provider and thereafter to follow the instructions and proceed in accordance with the selected provider’s general terms and conditions:
The Buyer acknowledges the nature of the payment to be made and the method of settling the obligation, and also gives his or her consent, by confirming payment, to this method for settlement of the obligation. When paying the Seller, the Buyer also enters into an agreement with the payment service provider and, in accordance therewith, the payment service provider undertakes to settle, on behalf of the Buyer, the Buyer’s obligation to pay the Purchase Price.
6.2. By transferring funds to the Seller’s bank account shown in the confirmation of the concluded distance Purchase Agreement;
6.3. Cash on delivery, where the Buyer pays the Purchase Price upon delivery of the Product.
The Buyer selects the method of paying the Purchase Price when he or she orders the Product. Were the Buyer to select a method of paying the Purchase Price referred to in 6.1 or 6.2 and the Purchase Price were not be paid within fourteen (14) days of the Seller having delivered confirmation of the concluded distance Purchase Agreement, either due to failure to credit the Seller’s bank account or by the bank not authorizing payment, the Seller would then be entitled to terminate the Purchase Agreement. Should the Purchase Price be paid thereafter, the Seller shall then return the paid Purchase Price to the Buyer within fourteen (14) days of receipt, unless otherwise agreed. The Seller exercises the right to terminate the Purchase Agreement with the Buyer by entering the termination in another Durable Medium, in particular through an e-mail to be sent to the Seller’s e-mail address shown in the Order.
7.1 The Seller shall supply the Product to the Buyer within thirty (30) days of having received confirmation of the concluded distance Purchase Agreement, if the Purchase Price has not been paid in the manner referred to in 6.3 hereof. Should the Purchase Price be paid in the meaning of 6.1 or 6.2 hereof, the period for supplying the Product shall then commence upon payment of the Purchase Price either by the crediting thereof to the Seller’s bank account or through an authorization of payment by the bank. Were the Product not to be supplied to the Buyer in a timely manner, the Buyer would then be entitled to terminate the Purchase Agreement. In the event that the Seller can neither supply the ordered Product nor do so in a timely manner, the Seller shall then be obliged to notify the Buyer thereof and return the paid Purchase Price within fourteen (14) days to the Buyer, unless otherwise agreed.
7.2 The Seller may give the Buyer access to its 3D Data Model for various objects electronically indicated for 3D Printing via www.yirco.me, operated by the Seller. There is no charge for using the 3D Data Model, for the use of 3D Printing by processing, for joining the 3D Data Model with another 3D Data Model and for communicating a 3D model to the public in a public performance by him or her in the meaning of Act 185/2015 Coll., insofar as the Buyer does so either for noncommercial purposes or receives no financial advantage therefrom.
7.3 The Seller represents and the Buyer acknowledges the 3D Data Models made available via www.yirco.me to merely describe the shapes and process of creating 3D objects indicated for Three-dimensional Printing. The Seller does not associate the use of the created 3D objects with these 3D models and, in particular, the 3D models are not a prescription for the strength, load capacity, expendability, statics and other physical or chemical properties of the material the user utilizes in the 3D Printer to create a 3D object. The Buyer acknowledges the Seller not to be responsible for the properties and use of the 3D object created with the 3D Printer from the Seller’s provided 3D Data Model. The Seller is likewise not liable for any infringement of intellectual property rights, especially with respect to any trademark, design, invention, utility model or topography of semiconductor products through any 3D object created by the 3D Printer from the provided 3D Data Model.
8.0 The Seller utilizes couriers to deliver the Product to the Buyer at the place of supply. Costs for delivering the Product are covered by the Buyer along with payment of the Purchase Price, with the exact value thereof to be specified on the Website, depending on the type and quantity of the ordered Product, prior to the placement of the Order. The Seller will notify the Buyer in an email of the forwarding of the Product. The Seller will have the Product delivered to the place of supply at the first lockable door. The Seller would be entitled to terminate the Purchase Agreement, were the Buyer not to take the Product. Were the Buyer to request the Seller to re-send the Product to the Buyer at the place of supply, then the Buyer would cover all costs associated with re-sending of the Product.
9.0 The Seller shall issue to customers, together with the Product, documents relating to the Product necessary for its proper use, and especially the invoice for the Purchase Price including the particulars required by Act 222/2004 Coll. on value added tax, as amended, either proof of purchase of the Product or a delivery note including data provided in Section 16 of Act 250/2007 on Consumer Protection, as amended, written information on how to use the Product and risk arising from its misuse, written instructions for installation, maintenance, preservation and storage of the Product and also other information provided in Sections 11 and 12 of Act 250/2007 Coll. on Consumer Protection, as amended, all codified in the national language. Were it necessary in using the Product to preserve specific rules, the Seller would then acquaint the Buyer therewith, unless such rules are generally known.
10.0 Zodpovednosť za vznik škody na tovare odo dňa prevzatia tovaru (bod 8 týchto VOP) nesie v celom rozsahu kupujúci. Vlastnícke právo k tovaru prechádza na kupujúceho prevzatím tovaru (bod 8 týchto VOP) a úplným uhradením kúpnej ceny. Predávajúci je oprávnený odmietnuť odovzdať tovar kupujúcemu, kým nedôjde k zaplateniu celej kúpnej ceny (najmä v prípade platby kúpnej ceny podľa bodu 6.3 týchto VOP).
10.0 The Buyer shall be liable in full for damage caused to the Product starting on the date when the Buyer takes it over (see Point 8 hereof). Title to the Product passes to the Buyer when he or she takes it over (see Point 8 hereof) and has fully paid the Purchase Price. The Seller is entitled to refuse to transmit the Product to the Buyer, unless payment of the entire Purchase Price has been made (especially in the case of payment of the Purchase Price under 6.3 hereof).
11.0 The Buyer may opt to terminate the Purchase Agreement:
11.1 In cases defined in the GTC and relevant generally binding legislation, in particular Section 588 et seq. of the Civil Code (if the Buyer is a Consumer) or Section 409 et seq. of the Commercial Code (if the Buyer is self-employed or legal entity) and under the conditions specified therein; and
11.2 In the case of a Consumer, within fourteen (14) days of having taken over the Product (for the avoidance of doubt even before having taken over the product), without cause.
The Buyer exercises the right to terminate the Purchase Agreement with the Seller either on paper or by entering the termination thereof in another Durable Medium, in particular through an e-mail to be sent to the Seller’s e-mail address referred to in 1.1 hereof, where a Consumer may use the termination form in Annex 2 hereof. In the case of a Consumer, the deadline for terminating any agreement (see 11.2 hereof) is deemed to have been met when the notice of termination of the Purchase Agreement has been forwarded to the Seller, at latest on the final day of the period referred to in 11.2 hereof.
12.0 In the case of any termination of the Purchase Agreement, the Seller shall, without undue delay and no later than fourteen (14) days of having received the notice of termination of the Purchase Agreement, return any and all payments to the Consumer which the Seller has received thereunder or in connection therewith, including Delivery Costs, while the Consumer shall either send back or transmit the Product to the Seller within fourteen (14) days of having terminated the Purchase Agreement. The Seller is not obliged to refund any previously remitted payment to the Buyer until the Product has been received by the Seller or the Buyer provides evidence of having sent the Product back to the Seller. The Seller shall refund payments to the Buyer using the same method which the Buyer used to make the payment, without prejudicing the Buyer’s right to agree with the Seller on another payment method, provided therewith that the Buyer will not be charged any additional fees.
13.0 In terminating a Purchase Agreement, the Consumer shall bear the cost of returning the Product if it fully meets qualitative requirements and has not been damaged. Were the supplied product not to have the characteristics wherein the Consumer expressed interest and which are consistent with the description provided by the Seller, then the cost of returning it and Delivery Costs, as well as any and all costs reasonably incurred by the Consumer in connection therewith, would be covered by the Seller. The Seller shall not be obliged to pay any additional costs to the Consumer if the Consumer expressly opts for a different method of returning the Product than the least expensive conventional method offered by the Seller. If the Buyer is self-employed or a legal entity, then the costs of returning the Product will be borne by the Buyer.
14.0 The Buyer is liable for any diminished value of the product resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the product.
15.0 The Seller is responsible for ensuring that the Product has the quality, volume and weight specified in legislation, is free from defects and conforms to mandatory technical standards. The Seller is liable for defects which the Product has at the time when it is taken over by the Buyer, as well as any defects found thereafter during the warranty period. The Seller is not liable for defects in a Product, wherefore a lower price has been negotiated and when the Product has been sold for the lower price.
16.0 The warranty period for a Product is twenty-four (24) months, commencing on the date when the Buyer takes over the Product. Either the manufacturer or the Seller may warrant the Product under the strictest principles, as set out in general regulations, with the Seller communicating the warranty to the Buyer prior to the Order (see Point 3 hereof).
17.0 Any rights which arise from liability for defects in the Product covered under the warranty shall be extinguished unless they are exercised during the warranty period. The Buyer shall, without undue delay, provide the Seller (at its establishment) with written notification of defects found in the Product during the warranty period, including a description of how they appeared. The Buyer may return the Product to the Seller in order for the nature of the defect to be examined.
18.0 The Seller shall instruct the Consumer of his or her rights when a complaint is received. Whenever the Consumer opts to exercise those rights, the Seller shall determine the method for handling the complaint either immediately or, in complicated cases, within three (3) working days of when the complaint has been received. In the case of a Consumer, the Seller shall determine the method of handling the complaint and handle the complaint at latest thirty (30) days from when it has been received.
19.0 The Seller shall issue confirmation of the complaint and also of any repairs made to the Product and how long either the repair has taken or how the complaint has been otherwise handled. The time between submission of the complaint and the repair of the Product shall not count toward the warranty period.
20.0 If the defect can be removed, the Buyer shall be entitled to request the removal thereof free of charge and the Seller shall remove the defect at no charge. If the defect cannot be removed or if it prevents the Product from being used properly without fault, the Buyer shall be entitled to terminate the Purchase Agreement. The same shall apply in the case of either a recurrence of the defect after the Product has been repaired or when the Product cannot be properly used due to a larger number of defects. If an irremovable defect prevents proper use of the Product, the Buyer shall be entitled to a reasonable discount. Instead of removing the defect, the Buyer may opt either to demand replacement of the Product or, if it pertains only to a part thereof, replacement of the part, provided the Seller incurs no unreasonable costs relative to the price of the Product or the severity of the defect. The Seller may at all times exchange the Product for a Product free of defects, in lieu of removing the defect, unless such causes the Buyer serious difficulties. If the Product is exchanged, the warranty period shall commence when the replacement Product has been taken over.
21.0 Were a Consumer to complain about a Product during the first twelve (12) months after having received it, the Seller would then be only able to reject the complaint by virtue of a professional appraisal from a person indicated by the Product’s manufacturer to perform warranty repairs. The Seller shall provide the Consumer with a copy of the professional appraisal justifying the rejection of the complaint no later than fourteen (14) days from when the complaint has been received. Were a Consumer to complain about the Product more than twelve (12) months after having received it, the Seller would then communicate to the Consumer about where the Product may be sent for a professional appraisal. If the Product is sent to the indicated person for a professional appraisal, the costs thereof and all other reasonably incurred costs associated therewith shall be covered by the Seller. If the Consumer proves in a professional appraisal that the Seller should be liable for the defect found in the Product, the complaint may then be resubmitted. A resubmitted complaint cannot be rejected. The Seller shall pay to the Consumer any and all costs incurred for the professional appraisal and all reasonably incurred costs associated therewith within fourteen (14) days of the complaint having been resubmitted.
22.0 The Consumer shall be entitled under Act 391/2015 Coll. on alternative resolution of consumer disputes to address the Seller with a request for corrective action, if he or she is not satisfied with the way that the Seller handled the complaint or believes the Seller to have infringed upon the Consumer’s rights. The Consumer has the right to initiate an ADR with the ADR entity if the Seller gives a negative answer to the request for corrective action or fails to respond thereto within thirty (30) days of the request having been sent. ADR is a procedure undertaken by an ADR entity in accordance with Act 391/2015 Coll. and aimed at achieving an amicable settlement of the dispute between the parties thereto. The ADR entity is the Slovak Trade Inspection, an authorized legal entity registered with the Ministry of Economy of the Slovak Republic. The Consumer initiates an ADR with the relevant ADR entity, in accordance with Act 391/2015 Coll., without prejudice to seeking recourse from the courts. If there are several ADR entities available for an ADR, the Consumer shall be entitled to select the ADR entity with which he or she wishes to initiate an ADR. The Consumer may also file a complaint via the RSO alternative dispute resolution platform available online at https://ec.europa.eu/consumers/odr/main/
23.0 The Buyer shall collect the Product upon its repair at latest once month from having received notice thereof, failing which the Buyer shall be charged a storage fee and be obliged to pay it. If the Buyer fails to collect the Product within six (6) months of the date when he or she is so required, the Seller shall be entitled to sell it. Were the Seller to know the Buyer’s address and the Product to be of great value, the Seller would then be obliged to give the Buyer prior notice of the intended sale thereof and provide the Buyer with adequate additional time to collect it. If an unclaimed Product is sold, the Seller will pay to the Buyer the proceeds from the sale less the storage fee and the costs of the sale.
24.0 The rights and duties arising from the GTC and the Purchase Agreement are governed by the laws of the Slovak Republic. Contractual relationships between the Seller and the Buyer not laid down herein are governed by applicable provisions of the Civil Code (if the Buyer is a Consumer), the Commercial Code (if the Buyer is self-employed or a legal entity) and all other general binding legislation in the Slovak Republic, applying any provision in whatever law of the Slovak Republic which is not mandatory and is explicitly limited in the scope in which its application could change the meaning, purpose or interpretation, whether wholly or partially, of any provision herein.
25.0 The Buyer has the opportunity via the Website www.yirco.me to become familiar with the principles of the processing of personal data in accordance with Act 18/2018 Coll. and express his or her agreement or disagreement therewith for the marketing purposes specified therein before completing and submitting the Order.
26.0 The Seller undertakes not to record, in any manner, any information to be found on payment cards used by the Buyer to pay the Purchase Price. The Seller shall comply with all security standards issued by the payment card associations for VISA International, MasterCard, Diners Club International, American Express and all security standards of the Payment Card Industry – Data Security Standard. All information provided to the Seller by the relevant bank in relation to the payment of the Purchase Price for the Product is considered to be confidential.
27.0 Any complaint about the Seller’s activities may be filed with the Slovak Trade Inspection, Prievozská 32, 827 99 Bratislava.
28.0 There is no special charge for using the Website and the Buyer pays only the base connection rate charged by the Internet provider to secure the Buyer’s access to the Internet.
Bratislava, 14 March 2018
Annex 1 to the GTC
SAMPLE CONTRACT CANCELLATION FORM
(complete and return this form only if you wish to cancel the contract)
ABERAMAX s.r.o., established at Komárnická 5865/28, 82103 Bratislava-Ružinov
I/We* hereby give notice of my/our* cancellation of the contract for this product/contract for
the provision of services*: ………………………………………………………………………………………………………………………
– Date ordered/received*: ………………………………………………………………………………………………………………………
– Full name of consumer(s)* …………………………………………………………………………
Address of consumer(s)* …………………………………………………………………………………………
– Signature of consumer(s) (only if this form is submitted on paper)
– Date …………..
*Delete as appropriate.
Annex 2 to the GTC
INSTRUCTIONS CONCERNING THE CONSUMER’S RIGHT OF CANCELLATION
1.0 Right to Cancel
You have the right to cancel a contract within 14 days, without cause.
The cancellation period will expire after 14 days from the date:
When you or a third party indicated by you, other than the carrier, take over a product;
although in the case of ordered products delivered separately in a single order, the cancellation period will expire after 14 days from the date when you or a third party indicated by you, other than the carrier, take over the product delivered last;
although in the case of a delivered product composed of several parts or pieces, the cancellation period will expire after 14 days from the date when you or a third party indicated by you, other than the carrier, take over the final part or piece.”
When exercising your right to cancel a contract, please inform us of your decision to cancel the contract with your unequivocal statement by sending it in a posted letter, fax or e-mail to
ABERAMAX s.r.o., Komárnická 5865/28, 82103 Bratislava-Ružinov, e-mail address: firstname.lastname@example.org
For this purpose you may use the sample cancellation form, but this is not obligatory.
You will meet the deadline for terminating the contract if you send your notice of termination before the expiry of the termination period.
2.0 Effects of Cancellation
Upon cancellation of a contract, we will refund all payments you have paid in relation to conclusion of the contract, in particular the purchase price, including costs charged for delivering the product to you. This does not cover any additional costs if you opt for a different method of returning the Product than the least expensive conventional method we offer you. Payments will be refunded to you without undue delay, at the latest within 14 days when you deliver us your notice of cancellation of the contract. Payment will be made using the same method you used to pay, unless you have expressly agreed to a different payment method without charging any additional fees.
Payment made for purchased goods will be refunded to you after either the product has been returned to our address or proof has been submitted of the product having been sent back, whichever comes first.
Please either send us back the product or bring it to our address within 14 days of having exercised your right of cancellation. The deadline is considered to have been met when you return the product before the expiry of the 14-day period.
Direct costs for returning the product are covered by you.
You are only liable for any diminished value of the product resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the product.